Facebook Fundraiser FAQ’S

Moving Day Facebook Fundraisers 

How is creating a Facebook Fundraiser different than just sharing a link to my personal page on Facebook?
Unlike a basic link share, Facebook Fundraiser posts are rich and dynamic posts that motivate more friends to donate quickly. Posts through a Facebook Fundraiser include an image, story, thermometer, donate button, and more. You can easily invite all of your friends, and they will see updates from the fundraiser, as well as from other friends who donate. Your friends are also encouraged to invite and share with their friends, which means you may receive gifts from people you don’t event know who were moved by your story! Facebook also provides you with a quick and easy way to check your progress – including donations that come in through your Moving Day page or your Facebook Fundraiser.

How do I connect my Moving Day page with a Facebook Fundraiser?
You must first be a registered participant for Moving Day. To connect with a Facebook Fundraiser, log in to your Participant Center and click to connect with Facebook. Accept Facebook’s permissions and your new Facebook Fundraiser is created! Click here to learn more.

What if I previously created a Facebook Fundraiser on Facebook and now want to link it to my Moving Day page?
Existing Facebook Fundraisers cannot be linked to a Moving Day page. You must visit your Participant Center to create a new Facebook Fundraiser. Facebook Fundraisers not created through the Participant Center will not sync to your thermometer on the Moving Day website. We recommend you delete any existing Facebook Fundraisers that you intended to link to your Moving Day page and then visit your Participant Center to create a new Facebook Fundraiser.

What data will Facebook receive once I connect my personal page to Facebook Fundraisers?
When connecting your personal fundraising page to a Facebook Fundraiser, Facebook receives information on the campaign you are fundraising for, your personal story from your personal page, and your fundraising goal at the time of the connection. On an ongoing basis, Facebook also receives updates on the amount of funds you have raised in order to keep the thermometer on your Facebook Fundraiser synced to the thermometer on your personal page. Facebook does not receive information about donors that donate through your personal page.

I updated my goal through my Participant Center. Will it change on my Facebook Fundraiser as well?
Yes. When you update your fundraising goal on your personal page, your goal will also be updated on your Facebook Fundraiser. However, if you update your goal in Facebook it will not update the goal on your personal page. For consistency, we recommend that you do not update your goal on Facebook.

I updated my story or photograph through my Participant Center. Will it change on my Facebook Fundraiser as well?

No. Following the creation of your Facebook Fundraiser, updates to your story or photograph on your personal page will not be reflected on your Facebook Fundraiser. This allows you to tailor content appropriately in either location.

How do I change my cover photo or description for my Facebook Fundraiser?
From your Facebook Fundraiser, click “…More” under the invite button, then click “Edit Fundraiser”. Changes that you make to your cover photo or description on Facebook will not be reflected on your personal page. This allows you to tailor content appropriately in either location.

Why did my Facebook Fundraiser end?
This means Facebook Fundraising has completed. Typically, all Facebook Fundraisers are scheduled to end 30 days following the event date.

Why did my fundraiser’s end time change?
This may have happened if there was a change with the campaign you are participating in. For example, if the event is rescheduled, your fundraiser’s end time may be automatically updated.

Is my Facebook Fundraiser public?
Yes. Fundraisers are public, so anyone can see them. Only people with Facebook accounts can make a donation.

How can I delete my Facebook Fundraiser?
From your Facebook Fundraiser, click “…More” under the invite button, then “Delete Fundraiser”.

Can I link a Facebook Fundraiser to my team page?
At this time, only participants can connect their personal page to a Facebook Fundraiser. All donations through a linked Facebook Fundraiser to a participant who is on a team will be reflected in both the personal and team fundraising totals on the Moving Day website. If you are a team captain, please encourage your team members to visit their Participant Center in order to create their own Facebook Fundraiser.

How come I can see my donor’s name in the Participant Center, but on my personal page it is shown as “Facebook Fundraiser”?
Because the personal page does not allow for public display rules the donor could set on Facebook (i.e. Friends only or friends of friends), all donors display on the personal page as “Facebook Fundraiser”. Please have your donor contact the event coordinator or movingday@parkinson.org if they would like to update the public display name on the honor roll.

Why is my Facebook thermometer showing more money than my personal page thermometer?
Refunds for transactions processed on Facebook are only reflected properly on your personal page. Due to company policy, Facebook will not adjust the thermometer on Facebook Fundraisers in the case of a refund.

Do donations still go to the Parkinson’s Foundation if people donate through my Facebook Fundraiser?
Yes, all donations will go towards to your personal Moving Day campaign and the Parkinson’s Foundation.

How does the Parkinson's Foundation receive donations from my Facebook Fundraiser?
Donations are processed as if they were being made through your Moving Day personal page and therefore go directly to the Parkinson’s Foundation.

Will donors to my Facebook Fundraiser receive a receipt?
When someone makes a donation through a Facebook Fundraiser, a payment receipt is sent to the primary email listed on the donor’s Facebook account. This payment receipt includes the organization’s tax ID number and confirms that the person has made a donation as a charitable contribution and that they’re not receiving any goods or services in return.

Why did I receive two emails acknowledging my donation to a Facebook Fundraiser?
All Facebook Fundraiser donors receive an email from Facebook on behalf of the organization. If you also elected to receive email from the Parkinson’s Foundation at the time of your donation, you will receive an email receipt directly from the organization as well.

How come my donation is shown on the personal page honor roll as “Facebook Fundraiser”?
Because the personal page does not allow for public display rules the donor could set on Facebook (i.e. Friends only,  friends of friends, only me), all donors display on the personal page as “Facebook Fundraiser”. Please contact the event coordinator or movingday@parkinson.org if you would like to update the name on the honor roll to your name.

How can I get a receipt for my donation to a Facebook Fundraiser?
You may contact the Parkinson’s Foundation at 1-800-4PD-INFO (473-4636). You may also find your donation under “Payments” on Facebook or by visiting https://www.facebook.com/settings?tab=payments. You may print a receipt here.

How can I get a refund for my donation to a Facebook Fundraiser?
You may contact the Parkinson’s Foundation at 1-800-4PD-INFO (473-4636). You may also contact Facebook by visiting https://www.facebook.com/help/contact/162031714239823.

I am not located in the United States. Can I set up a Fundraiser linked to Moving Day?
At this time, the integration with Facebook Fundraising is limited to the United States.

I am not located in the United States. Can I donate to a Facebook Fundraiser for Moving Day?
At this time, donations must originate from the United States. In some rare cases, Facebook may display an error message indicating your area is not supported even if you are in the U.S. In that case, please contact Facebook at https://www.facebook.com/help/contact/162031714239823.

Can I contact Facebook directly about my donation to a Facebook Fundraiser?
Yes, you may contact Facebook by visiting https://www.facebook.com/help/contact/162031714239823.

Moving Day has raised over $27 million and brought more than 130,000 participants together.